Privacy Policy

Welcome to the Macau.com Web site, owned and operated by the Ignite Media Group Limited and its subsidiary, Macau 24 Hours Travel Agency Limited, affiliate and associate corporations, successors and assigns (collectively referred to as “we”, “our” or “us”). Our products and services are offered through web pages at or linked to the uniform resource locator http://macau.com, (and other Web sites that we establish from time to time (“Macau.com Web site”) and are made available subject to the terms and conditions set out in this statement.

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein. If you do not agree with the practices described in this policy please do not use this website or submit your personal information to us.

The companies in Ignite Media Group include：Macau.com, New Macau Box Office, DM magazine, TK magazine, Boom magazine, EC-ad, aomenTV, Qoos.com, and macauHR.com.

What information we collect from you

In General. We receive and store any information you enter on our website or give us in any other way, including via any App. This includes information that can identify you (“personal information”), including your first and last name, gender, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, or company name. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a hotel, subscribe our e-newsletter; book show ticket; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website or through any App.

Travel Companion Information. When you make a reservation for someone else through this website or any App, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information are helping customize your user experience and inhibiting fraud.

Social Media. If you make use of any Macau.com social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. We may also access information from social media providers about your use of an App that we run on their website.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the hotel reservations, ferry reservations or show ticket booking you make on our website or through an App. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your hotel or show booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website and our Apps; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website or our Apps; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website and through our Apps. One way we do this is by sending you email messages that contain information about your hotel, travel or show related interests if you consented to receiving email marketing communications. Where legally required, we will abide by existing publicly available opt-out lists when sending you marketing communications. We believe these email messages will provide you with useful information about travel-related special offers available through our website and our Apps. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

With whom we share your information

With your consent, we may share your information with the following entities:

Suppliers such as hotel, ferry provider, and box office, who fulfil your travel reservations. All services provided by a third party are described as such. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this website or any App. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit. While we may share anonymous reviews with our hotel suppliers, we will not share reviewer names or contact information unless you have explicitly told us that we may. We are not responsible for the hotel deducing your identity from the content of your review and contacting you directly.
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or our Apps or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Please note that these third party service providers may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavor to protect all personal information we collect from you in accordance with strict data protection standards.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website or through our Apps. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
Referring websites if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here.
Companies within our corporate family. We may share your personal information with our affiliated companies within the Expedia, Inc. family, listed at expediainc.com. This sharing enables us to provide you, if you have consented to it, with information about products and services, both travel-related and other, which we believe might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
Social media providers. When you access certain Macau.com social media features through our website or Apps, you are sharing information with the social media provider (such as Facebook) and the information you share will be governed by their privacy policies (including that we may access such information via the social media provider). You may be able to modify your privacy settings for these social media providers. Please consult the privacy policy of the relevant social media provider for further information. You may choose to disable automatic publishing by the social media provider of such information by editing your privacy settings for that social media provider. We will not provide any other social media provider with access to your Macau.com account number or information.

We also may share your information:

In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, this website or our Apps, our customers, or others; and in connection with our Terms of Service and other agreements.
Where we believe that it is necessary to prevent or lessen a serious and imminent threat to somebody’s life or health.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Please note that these third parties may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavor to protect all personal information we collect from you in accordance with strict data protection standards.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access and/or correct your information

By providing your personal information to us through this website or any App, you accept that we may retain your information. We may continue to process account-related information in order to fulfil our legitimate business objectives, to comply with our legal and regulatory obligations, and for historical record and analytical purposes. We employ robust technical measures to prevent unauthorized access to account information.

If you wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below. You can also contact us to request an explanation as to how we process your information, and you may revoke the consent to the processing of your information provided when accepting this Privacy Policy by sending an email to the address listed below.

Your choices with respect to the collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to book your hotel or to take advantage of certain features offered on this website or our Apps.
You also can add or update information and close your account as described above.
When you register as a member, you will be given a choice as to whether you want to receive email messages from us about special offers as well as email messages about products and services of selected third parties. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements and administrative messages, relating either to your account or to your transactions, without offering you the opportunity to opt out of receiving them.
You may have the opportunity on our website to provide a telephone number in order to receive your hotel confirmation details.

Cookies and other technologies

Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally, and to collect information about travel destinations of interest to you so that you may see travel ads more relevant to you.

For more detailed information about the cookies that we and our partners serve through our website, please visit our cookie policy. Alternatively, if have any other questions about our use of cookies or other technologies, please email us using our customer service and feedback form and we’ll do our best to help.

Using the Macau.com mobile phone and tablet Apps (the “Mobile Apps”)

When you use a Macau.com Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.

In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically:

We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App. The information we collect for this purpose does not enable us to directly identify you.
Each Mobile App also sends us the device’s unique device identifier (or “UID”), a sequence of numbers or characters that are unique to your mobile device. We use this only on the first opening of the Mobile App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
When you use a Mobile App’s ’find hotels near your current location’ feature, we use information about your current location – provided by your mobile device using GPS or similar technologies – to show hotels nearby. We do not collect location data unless you expressly click on the ’find hotels near your current location’ feature, and you can switch off location data collection at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.

You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.

How we protect your information

We want you to feel confident about using this website and our Apps to make travel arrangements, and we are committed to protecting the information we collect. While no website or App can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children’s privacy

This is a general audience website and neither the website nor any App offer services directed to children. Should we receive a request from a child whom we know to be under 18, we will use any personal information provided by the child for the sole purpose of responding once directly to that child’s request and then will delete the personal information. If we otherwise gain actual knowledge that a child under the age of 18 has provided any personal information to us, we will immediately delete this information.

External links

If any part of this website or any App links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Storage & transfer of personal information

If you are visiting our website or using our Apps, please be aware that your information may be transferred to, stored, and processed in Singapore, where our servers are located and our central database is operated. By providing us with your personal information or using our services or our website, you consent to the transfer of such personal information outside your country to our facilities and to those third parties with whom we share it, as described in this Privacy Policy. The data protection and other laws of Singapore and other countries might not be as comprehensive as those in your country, but please be assured that we take all reasonable steps to ensure that your privacy is protected and that information transferred will not be used by the recipient inconsistently with applicable laws in your country.

How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or purchases), or would like to raise a complaint, please email us or write to us at:

Email: [email protected]
Unit 1302A, 13/F
AIA Tower, No. 251A-301
Avenida Comercial
de Macau, Macau
We reserves the right to modify this privacy policy. The changes will be posted on this website.